CONFETTI BRIDAL & FORMAL ONLINE PURCHASE RETURNS & EXCHANGE POLICY

Please note that this policy applies to online purchases only, and is not applicable to in store purchases.

The online returns policy is made up of two sections, being ‘Consumer Guarantee’ under the Australian Consumer Law and the ‘Change of Mind’ policy.

CONSUMER GUARANTEES

Under the Australian Consumer Law, you can choose a refund or exchange if an item has a major problem. This is when the item:

- Has a problem that would have stopped someone from buying the item if they had known about
- It is unsafe is significantly different from the sample or
- Description doesn’t do what we said it would or what you asked for and can’t be easily fixed.

If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement.
If you believe your item/s to be faulty, you will need to contact us via email, enquiries@confettiweddingstas.com.au, where your request will be processed and you will be issued with instructions. Please include a detailed explanation of the issue and attach any necessary photos of the fault.

If the item is damaged through misuse or abnormal use, Confetti will not provide a refund, exchange or repair the item as per Australian Consumer Law.

Confetti Bridal & Formal will require an official proof of purchase before providing any remedy.

CHANGE OF MIND

Our ‘Change of Mind’ Policy does not exclude or replace your rights under Australian Consumer Law.

We are happy to offer you a store credit (minus any shipping costs) on cocktail or evening/formal dresses if you have changed your mind about an item/s purchased online, as long as you have the required proof of purchase and the item meets the below criteria. You will be required to submit a returns request via email to enquiries@confettiweddingstas.com.au, which will need to be approved by Confetti before taking any further action on your return.

To be eligible to return your product under the ‘Change of Mind’ policy, Confetti must authorise your return request prior to any action.

Item/s is in saleable condition Item is unworn with all original tags attached Item is not listed under the Exclusions list (see below) You have the required proof of purchase Item/s must be returned within 14 days to be eligible for a store credit under the ‘Change of Mind’ policy.

*Please note, shipping charges for any returned item is the responsibility of the customer. We will not assume any liability for reimbursement or compensation in the event that packages are mishandled, lost or stolen.

EXCLUSIONS

Please select your item/s carefully, as returns will not be accepted under the ‘change of mind’ option on:

-Bridal gowns/dresses
-Custom made and/or made to order items
-All sale items
-Pierced jewellery
-Store credit vouchers
-Items returned more than 14 days after receiving the item
-Special orders (when you place your order on our website you will be required to acknowledge and accept the terms and conditions of your order prior to placement) eg. dresses ordered in especially for you
-In-store orders. Once the item/s have been paid for in our retail store, they are unable to be returned.
-Orders already exchanged or returned previously.
-All orders purchased using a gift card/store credit are final. Confetti will not allow further returns.

PROOF OF PURCHASE

Returns must be accompanied by the following:

Original online tax invoice/receipt (order confirmations will not be accepted)
Financial Statement (i.e. bank statement, credit card statement)
Original return/exchange receipt/store voucher

If you are unable to provide a proof of purchase, Confetti, at its absolute discretion reserves the right to not offer a return for any item. In such cases, Confetti may provide you in its absolute discretion, an exchange to the current/past value of the item.

Confetti is not required to provide you with a copy of your original invoice/receipt to facilitate a return.